badbat Responsible Gaming — Your Safety Comes First

badbat is Bangladesh's premier online cricket betting and casino platform — and with that position comes a serious responsibility to our players. Gambling is a form of entertainment that carries financial risk. For the vast majority of players, it remains a fun, controlled pastime. For a small number, however, gambling can escalate into a problem that affects finances, relationships, and mental wellbeing. This Responsible Gaming page sets out the commitments badbat makes to every player, the tools available to help you stay in control, and the guidance available if gambling stops being enjoyable.

01 Age Restriction — 18+ Only

badbat operates a strict minimum age policy. You must be at least 18 years of age to register an account, make a deposit, or place a bet on the badbat platform. This policy is non-negotiable and applies to every player across Bangladesh, including those accessing badbat from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

During the registration process, badbat requires each new player to provide proof of identity and date of birth as part of our KYC (Know Your Customer) verification process. Acceptable documents include a Bangladesh National ID Card (NID), passport, or birth certificate. Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended immediately and any funds returned to the source payment method.

02 Recognising the Signs of Problem Gambling

Problem gambling does not appear overnight. It typically develops gradually and can be difficult to recognise in yourself. badbat encourages all players to regularly reflect on their gambling habits and to take action early if they notice any of the warning signs listed below.

Common warning signs of problem gambling include:

• Spending more money on gambling than you can comfortably afford to lose
• Chasing losses — continuing to bet in order to recover money you have already lost
• Feeling anxious, irritable, or restless when you are not gambling
• Lying to family members or friends about how much time or money you spend gambling
• Borrowing money, selling possessions, or using money earmarked for essential expenses (rent, bills, food) to fund gambling
• Neglecting work, study, or family responsibilities because of time spent gambling
• Finding it difficult to stop gambling even when you want to
• Using gambling as a way to escape stress, depression, or personal problems
• Gambling with increasingly large amounts of money to get the same level of excitement

If you recognise any of these behaviours in yourself, we strongly encourage you to use the player protection tools described in the sections below, and to contact our support team for guidance. Remember: recognising the problem is the first and most important step.

03 Player Protection Tools Overview

badbat provides a comprehensive suite of responsible gaming tools that are available to every registered player free of charge. These tools are accessible directly through your account settings at any time. You do not need to explain your reasons for using any of them — our team will action your request promptly and without judgement.

04 Self-Exclusion

Self-exclusion is the most powerful player protection tool available on the badbat platform. When you self-exclude, your access to all betting, casino games, and deposits is completely blocked for your chosen duration. Self-exclusion is designed for players who feel they need a meaningful, enforced break from gambling.

Available self-exclusion periods on badbat:

• 6 Months — A minimum cooling-off period suitable for players who want a structured mid-term break.
• 1 Year — A full year of enforced account suspension.
• 3 Years — An extended exclusion for players seeking a long-term solution.
• Permanent (Indefinite) — Account permanently closed. Reactivation requires a minimum 7-year wait and a formal review process.

To activate self-exclusion, contact our support team via live chat and state clearly that you wish to self-exclude. Our team will process your request immediately. You may also submit a self-exclusion request in writing to [email protected] with the subject line "Self-Exclusion Request".

05 Deposit & Spend Limits in Detail

Setting a deposit or spend limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. badbat's limit system is designed with a deliberate asymmetry: lowering a limit takes effect immediately, while raising a limit is subject to a mandatory 7-day cooling-off period. This design prevents impulsive increases during a losing streak.

The following limit types are available to all badbat players:

• Daily Deposit Limit: The maximum total amount in BDT you can deposit within a single calendar day (midnight to midnight, BST).
• Weekly Deposit Limit: The maximum you can deposit across a rolling 7-day window.
• Monthly Deposit Limit: The maximum you can deposit within a calendar month.
• Single Bet Limit: The maximum stake you may place on any single bet or game round.
• Daily Loss Limit: The maximum net loss permitted in a single day before betting access is suspended.

Limits are denominated in Bangladeshi Taka (BDT) and apply equally to deposits via bKash, Nagad, Rocket, Upay, bank transfer, and card. If you reach your limit via one payment method, switching to another will not reset or bypass the limit — it applies to the total across all methods.

06 Time-Out & Cool-Off Periods

If you need a short break from gambling but do not want to fully self-exclude, badbat's time-out feature provides a flexible middle ground. During a time-out, your account is suspended for a fixed period of your choosing. You retain access to your account balance and withdrawal functionality, but all betting, casino games, and deposit features are disabled.

Available time-out durations on badbat:

• 24 Hours
• 48 Hours
• 7 Days (1 week)
• 30 Days (1 month)
• 42 Days (6 weeks)

A time-out takes effect immediately upon request and cannot be shortened. It expires automatically at the end of the chosen period, after which your account access is restored. Unlike self-exclusion, you do not need to contact support to activate a time-out — you can do so directly from your account settings under "Responsible Gaming".

badbat also offers reality check notifications as a lighter-touch alternative. You can configure the platform to display a pop-up reminder at set intervals (e.g., every 30 minutes or every 60 minutes) showing your session duration and net wagering amount. This prompt gives you a moment to pause and decide whether to continue your session.

07 Underage Protection

Protecting minors from accessing gambling services is a core responsibility that badbat takes extremely seriously. Beyond our mandatory KYC age verification process, we recommend that all adult players who share a device or household with children take the following precautions:

• Always log out of your badbat account after every session, particularly on shared or family devices.
• Use a strong, unique password for your badbat account that is not shared with or known by family members under the age of 18.
• Enable device-level parental controls on smartphones, tablets, and computers to restrict access to gambling websites. Parental control software options widely available in Bangladesh include Net Nanny, Qustodio, and built-in controls on Android and iOS devices.
• Do not leave your device unattended while you are logged in to the badbat platform.
• Talk to your children about the risks of gambling and explain that it is an activity strictly reserved for adults.

If badbat has reasonable grounds to suspect that a player is under the age of 18, we will suspend that account immediately, withhold all pending withdrawals pending investigation, and conduct a thorough identity verification review. Any player found to be under 18 will have their account permanently closed and any deposits returned.

08 Support, Help & External Resources

If you are concerned about your gambling behaviour — or about someone else's — badbat's support team is available 24 hours a day, 7 days a week. Our team is trained to handle responsible gaming conversations sensitively and confidentially. You will never be judged or pressured; our only goal is to help you access the right support.

How to reach badbat responsible gaming support:

For players who prefer to speak with an independent organisation, badbat encourages reaching out to qualified counselling services. Problem gambling is a recognised behavioural health issue; speaking with a professional counsellor or psychologist is a sign of strength, not weakness. Players across Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh have access to mental health support services that can provide confidential guidance on managing gambling-related concerns.